Shipping policy

Shipping Policy

Thank you for shopping with Wozel. Here's everything you need to know about how we ship your order.

Order processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after your order is placed. You'll receive a confirmation email with tracking once your order ships.

Shipping times
Estimated delivery is 7–15 business days after processing, depending on your location. Please note that delivery times are estimates and may vary due to carrier delays, customs, or high-demand periods.

Shipping rates
Shipping costs are calculated and displayed at checkout before you complete your purchase.

Tracking your order
Once your order ships, you'll receive a tracking number by email. Please allow 2–5 business days for the tracking information to update after you receive it.

Delays
Occasionally, shipments may be delayed due to circumstances beyond our control, such as customs processing, weather, or carrier issues. We appreciate your patience and are happy to help if your order is significantly delayed.

Wrong address
Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us immediately at [support@yourdomain.com] and we'll do our best to update it before the order ships.

Lost or stuck packages
If your tracking hasn't updated in 10+ business days or your package appears lost, reach out to us and we'll investigate and make it right.

Contact
Email: support@wozely.com